Refund & Cancellation Policy

1. Overview

Khao is operated by Devian Labs. Subscriptions to Khao are billed monthly through Google Play (Android) or the Apple App Store (iOS), processed via RevenueCat. This policy explains how cancellations and refunds work.

2. Subscription Plans

• QR Menu Only — ₹29/month
• Table Ordering — ₹79/month

All plans are billed on a recurring monthly basis. Your subscription renews automatically on the same day each month unless cancelled before the renewal date.

3. How to Cancel

Because billing is handled by Google Play or the Apple App Store, cancellations must be done through your device's store settings:

• Android (Google Play):Open Google Play → Profile icon → Payments & subscriptions → Subscriptions → Select "Khao" → Cancel subscription.
• iOS (App Store):Open Settings → your Apple ID → Subscriptions → Select "Khao" → Cancel Subscription.

Cancellation must be completed at least 24 hours before your next renewal date to avoid being charged for the next billing cycle.

4. What Happens After Cancellation

When you cancel, your subscription remains active until the end of the current paid billing period. After that date, your account reverts to a free (inactive) state and you will lose access to paid features. Your shop data is retained for 30 days before deletion.

You can resubscribe at any time to regain access.

5. Refunds

Khao does not offer refunds for monthly subscription charges once a billing period has begun, except in the following situations:

• Billing error: If you were charged incorrectly or multiple times in the same cycle, contact us and we will investigate.
• Service unavailability: If the Service was completely inaccessible for a significant period within a paid cycle due to our fault, we will consider a pro-rated credit at our discretion.

For all refund requests, contact us at support@khao.app within 7 days of the charge.

6. Free Trial (If Applicable)

If a free trial is offered, it will be clearly stated at the time of subscription. No charge is made during the trial period. To avoid being charged after a trial, cancel before the trial ends through your store subscription settings.

7. Changes to This Policy

We may update this policy from time to time. Changes will be reflected by updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

8. Contact

For any questions about billing, cancellation, or refunds:
Devian Labs
Email: support@khao.app

You can also visit our Contact page.